cancellation policy.
Appointment Reminders
Clients normally receive a SMS reminder for all appointments a day prior to re-confirm the booking. If a client says 'Yes' then the appointment is confirmed. This is the time to cancel or reschedule without incurring a fee.
Short Notice Cancellations and No Shows
Cancellation (with less than 24 hours notice) and No Shows are charged at the going rate for one hour for individuals or couples. This is because:
Ghita Therapy has a policy that cancellation fees will be deducted from prepaid amounts. If a payment was originally for a concession rate, the balance amount for the non-rebated fee will be invoiced to clients via email. This is because Medicare does not rebate cancellations and therefore Ghita Therapy does not offer rebates on cancellations. A short cancellation for an individual concession session is therefore $100.
Rescheduling on Same Day
We understand that life sometimes gets in the way and cancelling is unavoidable, but please be mindful that other people may have been turned away from your spot. Normally, Ghita will endeavour to re-schedule your appointment (if this is possible) on the same day at a later time to avoid charging clients a cancellation fee if possible.
No Client Commitment
If clients forget to cancel, continually reschedules appointments, or there is a no show (without an explanation given), Ghita holds the right to withdraw her services.
Clients normally receive a SMS reminder for all appointments a day prior to re-confirm the booking. If a client says 'Yes' then the appointment is confirmed. This is the time to cancel or reschedule without incurring a fee.
Short Notice Cancellations and No Shows
Cancellation (with less than 24 hours notice) and No Shows are charged at the going rate for one hour for individuals or couples. This is because:
- Appointments cannot be filled at short notice
- Medicare does not rebate cancellations for Doctor referred sessions, therefore full rate is incurred
- 24 hour policy is stated in first confirmation SMS
- 24 hour policy is stated on the intake contract which clients have read, signed and agreed to
Ghita Therapy has a policy that cancellation fees will be deducted from prepaid amounts. If a payment was originally for a concession rate, the balance amount for the non-rebated fee will be invoiced to clients via email. This is because Medicare does not rebate cancellations and therefore Ghita Therapy does not offer rebates on cancellations. A short cancellation for an individual concession session is therefore $100.
Rescheduling on Same Day
We understand that life sometimes gets in the way and cancelling is unavoidable, but please be mindful that other people may have been turned away from your spot. Normally, Ghita will endeavour to re-schedule your appointment (if this is possible) on the same day at a later time to avoid charging clients a cancellation fee if possible.
No Client Commitment
If clients forget to cancel, continually reschedules appointments, or there is a no show (without an explanation given), Ghita holds the right to withdraw her services.
Copyright 2020 Ghita Andersen. Photo courtesy of Freepik
