cancellation policy.
Most therapists on the Gold Coast now have a 24 or 48 hour cancellation policy because they cannot fill appointments at short notice. This means that if you cancel at the last minute you will be billed for one hour.
Appointment Reminders
Clients normally receive a SMS reminder for all appointments a day prior to re-confirm the booking. If a client says 'Yes' then the appointment is confirmed. This is the time to cancel or reschedule without incurring a fee.
Short Notice Cancellations and No Shows
Cancellation (with less than 24 hours notice) and No Shows are charged at the going rate for one hour for individuals or couples. This is because:
Rescheduling on Same Day
We understand that life sometimes gets in the way and cancelling is unavoidable, but please be mindful that other people may have been turned away from your spot. Normally, Ghita will endeavour to re-schedule your appointment (if this is possible) on the same day at a later time to avoid charging clients a cancellation fee if possible. Otherwise, fees will be deducted from pre-paid amounts.
Can I Get a Refund if I Cancel and Give 24 Hours Notice?
Yes, you will be refunded any payments, minus any Paypal fees; otherwise the credit will go towards the next session.
Non Payment of Fees
If you cancel at the last minute and refuse to pay the fee, further services will be withdrawn. If you have signed the client / therapist contract you will be billed for one hour.
No Client Commitment
If clients forget to cancel, continually reschedules appointments, or there is a no show (without an explanation given), Ghita holds the right to withdraw her services.
Appointment Reminders
Clients normally receive a SMS reminder for all appointments a day prior to re-confirm the booking. If a client says 'Yes' then the appointment is confirmed. This is the time to cancel or reschedule without incurring a fee.
Short Notice Cancellations and No Shows
Cancellation (with less than 24 hours notice) and No Shows are charged at the going rate for one hour for individuals or couples. This is because:
- Appointments cannot be filled at short notice
- 24 hour policy is stated on the intake contract which clients have read, signed and agreed to
- Medicare does not rebate cancellations for Doctor referred sessions, therefore full rate is incurred
- 24 hour policy is stated in first confirmation SMS
Rescheduling on Same Day
We understand that life sometimes gets in the way and cancelling is unavoidable, but please be mindful that other people may have been turned away from your spot. Normally, Ghita will endeavour to re-schedule your appointment (if this is possible) on the same day at a later time to avoid charging clients a cancellation fee if possible. Otherwise, fees will be deducted from pre-paid amounts.
Can I Get a Refund if I Cancel and Give 24 Hours Notice?
Yes, you will be refunded any payments, minus any Paypal fees; otherwise the credit will go towards the next session.
Non Payment of Fees
If you cancel at the last minute and refuse to pay the fee, further services will be withdrawn. If you have signed the client / therapist contract you will be billed for one hour.
No Client Commitment
If clients forget to cancel, continually reschedules appointments, or there is a no show (without an explanation given), Ghita holds the right to withdraw her services.
Copyright 2020 Ghita Andersen. Photo courtesy of Freepik
