Booking Advice
How to Book: Unless booked online, evidence of payment is required to hold your appointment
What Type of Appointment Do I Select?
If you are not sure which service to select, give Ghita a quick call or text her for a call-back. She will be happy to help. Then select the service and time on the booking system. Please have a credit card handy for payment so the timely system does not time-out.
Life Coaching and Specialist Services
Specialist Therapies have a different price tag and may come under 'Life Coaching', so these methods are not included in your average counselling session. Life Coaching methods such as NLP, Hypnotherapy and Time Line Therapy and intensive programs are not counselling methods, require a different intake form and fees are generally higher. Check our fees page. More About Fees
Video Sessions/ Telehealth (Brisbane Standard Time)
Please book video sessions at least 24 hours in advance if you are a new client so that we can read your form(s) and set up sessions with you. COUPLES: Please note that GHITA DOES NOT OFFER SPLIT SCREEN SESSIONS for new clients as she will need to see your body language/ interactions and may facilitate exercises that only work with you together. Video sessions for couples are set at 1.5 hours (Please do not ask us to change our protocols. These are for best quality of service.)
INTRO OFFERS:
Intro offers are often the best savings for new clients. Not valid together with promo codes and only for specific services and hours. Intro offers change from month to month.
How do I use a Promo Code?
Firstly, select your chosen service and time on the booking system and when you come to the payment page (credit card required) add the promocode to the space that says 'code.' Please write promo code in the 'code space' on the payments page and not in the notes. The notes space is for jotting down your symptoms/ situation, any answer to a booking question; or in the case of couples counselling, this is where you would add your partner's name and mobile number.
Promo Codes cannot be used with other offers or already discounted specials or 3 packs. Promo Codes change each month and must be used for appointments within that month. Online bookings for new clients only. See the terms and conditions.
Can I use a promo code if I book via phone?
No. It is designed to get new clients used to booking in on the system. Promo Codes need to be counted by the booking system as there is usually a limited number.
Can I Book a Session For My Partner, Friend or Teenager?
Yes, bookings can be made for a third party (other than couples counselling), however please use their phone and email, not yours. We will confirm and remind clients about appointments with the number given and so the person may not get our messages if the number is yours. OK?
Risk: When you book yourself or another person in you are agreeing to our terms and conditions (including cancellation policies). Consider that if they are unlikely to turn up for the appointment, or to do the work for a program, you are unlikely to get a refund (24 hours notice for cancellations apply) - however we can offer you the appointment.
What is Appointment Availability Like?
At Ghita Therapy you can book in online with 2 hours notice if there is availability in Currumbin. Ormeau bookings require 24 hours notice. Otherwise, we can fit you in within a few days. Importantly, we have evening and Saturday appointments available at our Currumbin rooms.
Urgent Appointments/ Day Retreats:
If you would like an urgent appointment or a full day (or two - such as in a retreat) not showing as available on the booking system, please call or text Ghita with your preferred days and times and she will get back to you: 0439 888 070.
Payment for Online Bookings:
Online bookings require a credit card to hold and confirm the appointment on the system. If you don't have a credit card please call us to book with Paypal or Internet Banking. We require payment more than 24 hours prior to your appointment because this is our cancellation policy period.
If Booking a Service for the First Time:
Parking:
Unlimited street parking is available at all times unless it is during Christmas holidays. See Contact page for directions.
Please Be Aware of Counsellor 'In Session' Signs
Our counsellors have to make notes between clients and deserve to have toilet and lunch breaks etc.
Ghita and Kathie both operate from their homes and there is no reception areas: Please do not turn up more than a few minutes early, as an interruption can be awkward for the clients already in session in the therapy rooms, or on video chats. If a sign is up the counsellor is still busy.
Where are the Locations?
The address of your counsellor will be texted to you in your booking confirmation. You may also get a reminder the day before (if time allows) and an email. These locations are not walk in locations and require an appointment.
Daylight Saving:
Please consider Daylight Savings does not apply in Qld if you book from NSW in summer. We are an hour behind.
Online and Paper Intake Forms
Individuals who have made appointments via the Currumbin booking system have the option of filling in an online intake form. Please text Ghita for the form link if you have not received one. Online forms are a must for video/ phone sessions and for couples counselling, so the counsellor can read it in good time before your session.
For individuals who are not computer savvy, a Word document is available on the forms page. You can also fill one out in your session.
How to Get the Most Out of Your Appointment:
Individual Clients:
BOOKING MESSAGES:
You will receive
POST SESSION MESSAGES:
It is important to remember that there is an initial no obligation, free 10 minute phone consultation available. Don't be afraid to reach out and ask questions. Call us today at Ghita Therapy Counselling Gold Coast on 0439888070, or alternatively, check availability and book easily online 24 hours on the booking tab below.
- Ghita Andersen (Currumbin)
- Kathie Halse (Ormeau)
What Type of Appointment Do I Select?
If you are not sure which service to select, give Ghita a quick call or text her for a call-back. She will be happy to help. Then select the service and time on the booking system. Please have a credit card handy for payment so the timely system does not time-out.
Life Coaching and Specialist Services
Specialist Therapies have a different price tag and may come under 'Life Coaching', so these methods are not included in your average counselling session. Life Coaching methods such as NLP, Hypnotherapy and Time Line Therapy and intensive programs are not counselling methods, require a different intake form and fees are generally higher. Check our fees page. More About Fees
Video Sessions/ Telehealth (Brisbane Standard Time)
Please book video sessions at least 24 hours in advance if you are a new client so that we can read your form(s) and set up sessions with you. COUPLES: Please note that GHITA DOES NOT OFFER SPLIT SCREEN SESSIONS for new clients as she will need to see your body language/ interactions and may facilitate exercises that only work with you together. Video sessions for couples are set at 1.5 hours (Please do not ask us to change our protocols. These are for best quality of service.)
- We use Whatsapp, Messenger and Skype.
INTRO OFFERS:
Intro offers are often the best savings for new clients. Not valid together with promo codes and only for specific services and hours. Intro offers change from month to month.
How do I use a Promo Code?
Firstly, select your chosen service and time on the booking system and when you come to the payment page (credit card required) add the promocode to the space that says 'code.' Please write promo code in the 'code space' on the payments page and not in the notes. The notes space is for jotting down your symptoms/ situation, any answer to a booking question; or in the case of couples counselling, this is where you would add your partner's name and mobile number.
Promo Codes cannot be used with other offers or already discounted specials or 3 packs. Promo Codes change each month and must be used for appointments within that month. Online bookings for new clients only. See the terms and conditions.
Can I use a promo code if I book via phone?
No. It is designed to get new clients used to booking in on the system. Promo Codes need to be counted by the booking system as there is usually a limited number.
Can I Book a Session For My Partner, Friend or Teenager?
Yes, bookings can be made for a third party (other than couples counselling), however please use their phone and email, not yours. We will confirm and remind clients about appointments with the number given and so the person may not get our messages if the number is yours. OK?
Risk: When you book yourself or another person in you are agreeing to our terms and conditions (including cancellation policies). Consider that if they are unlikely to turn up for the appointment, or to do the work for a program, you are unlikely to get a refund (24 hours notice for cancellations apply) - however we can offer you the appointment.
What is Appointment Availability Like?
At Ghita Therapy you can book in online with 2 hours notice if there is availability in Currumbin. Ormeau bookings require 24 hours notice. Otherwise, we can fit you in within a few days. Importantly, we have evening and Saturday appointments available at our Currumbin rooms.
Urgent Appointments/ Day Retreats:
If you would like an urgent appointment or a full day (or two - such as in a retreat) not showing as available on the booking system, please call or text Ghita with your preferred days and times and she will get back to you: 0439 888 070.
Payment for Online Bookings:
Online bookings require a credit card to hold and confirm the appointment on the system. If you don't have a credit card please call us to book with Paypal or Internet Banking. We require payment more than 24 hours prior to your appointment because this is our cancellation policy period.
If Booking a Service for the First Time:
- Please give us a call if you are not sure about selecting the correct service.
- It is a good idea to book at least one day before your session.
- Please select the new client option when booking, or the option with the longest time-frame if you can.
- For specialised sessions such as Hypnosis, Past Life Regression, NLP and Time Line Therapy and six week programs, the counsellor/ coach may need to write up a personalise script for you, so please book at least one day before.
- Couples: It is a good idea to talk with Ghita before booking to make sure that a service is appropriate for your situation. Please note that intake forms have to be read before your session is considered confirmed. Ghita has to screen for domestic violence.
Parking:
Unlimited street parking is available at all times unless it is during Christmas holidays. See Contact page for directions.
Please Be Aware of Counsellor 'In Session' Signs
Our counsellors have to make notes between clients and deserve to have toilet and lunch breaks etc.
Ghita and Kathie both operate from their homes and there is no reception areas: Please do not turn up more than a few minutes early, as an interruption can be awkward for the clients already in session in the therapy rooms, or on video chats. If a sign is up the counsellor is still busy.
Where are the Locations?
The address of your counsellor will be texted to you in your booking confirmation. You may also get a reminder the day before (if time allows) and an email. These locations are not walk in locations and require an appointment.
Daylight Saving:
Please consider Daylight Savings does not apply in Qld if you book from NSW in summer. We are an hour behind.
Online and Paper Intake Forms
Individuals who have made appointments via the Currumbin booking system have the option of filling in an online intake form. Please text Ghita for the form link if you have not received one. Online forms are a must for video/ phone sessions and for couples counselling, so the counsellor can read it in good time before your session.
For individuals who are not computer savvy, a Word document is available on the forms page. You can also fill one out in your session.
How to Get the Most Out of Your Appointment:
Individual Clients:
- Pre-filling the intake form will save 10 minutes of your first session
- Please arrive at your scheduled time, BUT NOT EARLY. There is no reception area in which to wait (Private homes) and other clients may be still in session and would not like to be disturbed or overheard. Plus, also consider that counsellors must write notes between sessions and have toilet breaks
- Free Parking is available on the street
- All online bookings receive an automatic email invoice
- Recommended: Each partner should read 'How to Prepare for Couples Therapy' to see if counselling is appropriate for your situation and that you both understand the process.
- Partner's Information: If you are booking as a couple please leave your partner's full name, email and phone number in the notes so that they may receive the link to the intake form. Or text this information to Ghita on 0439888070.
- Filling out the intake form is required and will save you both 10 minutes of your first session.
- Please arrive at your scheduled time, BUT NOT EARLY. There is no reception area in which to wait (Private homes) and other clients may be still in session and would not like to be disturbed or overheard. Plus, also consider that we offer 60 minute appointments. Most offer 50 minutes.
- Domestic Violence Screening: Couples Counselling may not be suitable where there is family violence or DVOs. This includes chronic verbal abuse, intimidation and financial control. Please book individual sessions.
- Children: You understand that professional therapists DO NOT ALLOW CHILDREN IN SESSIONS for the reasons of disruption to the therapeutic process, damage to persons and property, public liability insurance limitations and second floor locations. Please secure a babysitter well in advance. If you do bring children/ babies with you your appointment may be cancelled and charged for. Book a video session if you are worried about babysitting.
BOOKING MESSAGES:
You will receive
- An Automated Booking Confirmation SMS and/ or Email with invoice (the day you book) with the address
- A SMS Link to the online Intake Form if you are new
- A personal reminder and hello greeting from your therapist prior your appointment if there is more than a day between booking and your appointment.
POST SESSION MESSAGES:
- A thank you email the day after
It is important to remember that there is an initial no obligation, free 10 minute phone consultation available. Don't be afraid to reach out and ask questions. Call us today at Ghita Therapy Counselling Gold Coast on 0439888070, or alternatively, check availability and book easily online 24 hours on the booking tab below.
Online Portal Currumbin